Contact
We answer like clinicians wish their EHR vendor would.
No ticket portals, no chatbots standing between you and a human. Email us and a person who knows the product replies — usually within one business day.
Support & everything else
Product questions, billing, BAA requests, trial extensions, data export or deletion requests.
support@lumen.1labs.appSecurity
Vulnerability reports and responsible disclosure — see our security page for the full policy.
security@lumen.1labs.appIf you're writing about a specific note or client record, please don't include any client-identifying information in the email itself — just tell us which session or note ID it concerns and we'll handle the rest inside the product.